Data Deletion at Urpi

Last updated: November 6, 2026

This is a translation for convenience. The Spanish version at urpi.app/data-deletion is the legally binding one.

This page explains how to request deletion of your data at Urpi, what is deleted, what is kept, and the deadlines. You don't need an account to make the request. The full explanation of what data we process is in the privacy policy.

1. Who can request it

A representative can also request it, with proof of representation. People under 15 act through their legal representative.

2. How to request it

Write to [email protected] with the subject "Eliminación de datos" and state:

• your names and your ID or passport number;
• an email for our reply;
• what you want deleted;
• if you are an end client: your WhatsApp number and the name or number of the business you wrote to;
• if you are a business: the business's name and your position, and the client's number if you want a client deleted;
• if you are a member: your account email.

We must verify your identity or representation before deleting. It is free.

3. If you are an end client

Urpi keeps your data on the business's behalf. You can always request its deletion, and the business instructs us by contract to honor those requests.

• If you ask the business: the business instructs us and we delete.
• If you ask us: we forward your request to the business within 2 working days and let you know. We delete your data within the period in section 6, even if the business does not reply. We only keep what the business tells us a law requires it to keep, and we will tell you what and why.

What we delete

• your messages and the messages in your chats with that business, including the replies of the business and its AI agents;
• your chats, with delivery status and read marks;
• your client record: phone number and name;
• the inputs and outputs of AI systems related to you, which are emptied.

Deletion applies to your data with that business. If you wrote to other businesses using Urpi, tell us: each one is a separate controller.

What we keep and why

• AI cost and usage records: technical usage and cost data. We need them for the service's accounting. They keep neither the content of your messages nor the link to your chat.
• The record of your request and our reply: the law requires us to keep it. It is kept for 5 years.
• Data a law requires keeping, or that is needed to handle a claim: if this applies, we will say so in our reply, with the reason.

If you write to the business again, new data will be created.

4. If you are a business leaving Urpi

To leave Urpi, write to [email protected]. To delete a single client, section 3 applies. On leaving Urpi:

1. We mark the business as deleted.
2. We disconnect its WhatsApp number and delete the token and PIN immediately.
3. After 30 days, we permanently delete its clients, chats and messages.

We also empty the inputs and outputs of that business's AI systems within the same period.

Before that period ends, you can ask us for a copy of your data.

What we keep and why

• The WhatsApp account row, as history: connected number and Meta identifiers, without token or PIN.
• AI cost and usage records, for the service's accounting.
• Billing data, for as long as tax law requires.
• Data a law requires keeping or that is needed to handle a claim.

5. If you are a business member

We delete your account data: name, email and password hash. We keep what a law requires us to keep and the record of your request.

Messages you wrote to clients belong to the conversations of the business, which is their controller. They stay there unless the business or the clients request their deletion. If you want any deleted, we coordinate it with the business.

6. Deadlines

Deadlines run from when we receive your request.

If information is missing, we may ask for clarification once, within 5 working days.

7. How we confirm

When we finish, we reply by email confirming the deletion: what was deleted, on what date, and what was kept and why. For a business, that email is its proof of deletion. If we cannot honor your request, we explain why.

If you get no reply in time, write to [email protected] or file a complaint with Ecuador's Superintendencia de Protección de Datos Personales at spdp.gob.ec.

8. How to cut Urpi's access

A business can disconnect its number from the Urpi app, or remove Urpi from its Meta account. In both cases we delete the token and PIN immediately and stop sending and receiving messages for that number. This does not delete messages or clients: for that, use the deletion request on this page.

9. What this request does not delete

We delete data from Urpi's systems. This does not reach the chats on your phone, copies the business holds outside Urpi, or Meta's data, which is under its own rules. What our providers have already received is subject to their own periods, and backups are deleted when they expire.